Shipping policy
Here is the updated Shipping Policy with all email references replaced with Live Chat Support:
Shipping Policy
Thank you for visiting and shopping with us! The following terms and conditions constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Estimated Shipping Times
Since our products are shipped directly from our international distribution centers, shipping times to the United States typically take 7 to 15 business days after processing.
Please note that during peak holiday seasons, weather delays, or unexpected customs checks, delivery may take slightly longer.
3. Shipping Rates & Tracking
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Shipping Fees: Shipping charges for your order will be calculated and displayed at checkout. (Or: We offer Free Standard Shipping on all US orders!)
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Tracking: Once your order has shipped, you will receive an email containing a tracking number and link to track your package in real-time. Please allow 24–48 hours for tracking details to update in the carrier system.
4. Customs, Duties, and Taxes
Orders shipped to the United States valued under $800 are generally duty-free. However, our store is not responsible for any additional customs duties, taxes, or clearance fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
5. Multiple Package Shipments
If you order multiple items, they may occasionally arrive in separate packages depending on warehouse availability and order composition. You will receive individual tracking numbers for each package.
6. Incorrect Shipping Address & Undeliverable Packages
Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us as undeliverable, additional reshipping fees may apply to re-send the item.
7. Damaged, Defective, or Lost Packages
If your order arrives damaged, defective, or fails to arrive within 30 business days, please reach out to us immediately via our Live Chat Support on our website with your order number and photos/videos of the item (if applicable). We will promptly send a free replacement or process a refund.