Refund policy

Return & Refund Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

1. Return Eligibility

To qualify for a return:

  • Items must be unused, unworn, with original tags, and in their original packaging.

  • Proof of purchase (receipt or order number) is required.

  • Important: Returns sent back without prior approval via Live Chat Support will not be accepted.

2. How to Request a Return

  1. Contact us via Live Chat Support on our store to request a return.

  2. If approved, we will send you shipping instructions and details.

  3. Note: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

3. Damaged, Defective, or Wrong Items

Inspect your order upon arrival. If an item is damaged, defective, or wrong, contact us immediately via Live Chat Support with your order number and photo/video proof. We will arrange a free replacement or a full refund.

4. Non-Returnable Items

We do not accept returns for:

  • Perishable goods, custom/personalized products, or personal care items.

  • Sale items, gift cards, or hazardous materials.

5. EU 14-Day Cooling-Off Period

For orders delivered to the European Union, customers have the right to cancel or return their order within 14 days without justification, provided items meet basic return conditions.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are automatically credited to your original payment method within 10 business days. (Please allow extra time for your bank to process the transaction).